Return Policy

Last Update: 05/01/2025

At Francisca Delgado Espinosa, I strive to ensure customer satisfaction with all purchases made through my art gallery and website. This Return Policy outlines the conditions under which returns and exchanges are accepted.

1. General Conditions

Returns are accepted only for the following:

  • Items damaged during shipping.

  • Errors in the delivered product (e.g., incorrect artwork or order).

  • Specific cases as determined on a case-by-case basis, in agreement with the gallery.

Due to the unique nature of artworks, returns for reasons other than the above may not be accepted unless otherwise agreed in writing.

2. Return Timeframe

  • Physical Artworks: Any request for return must be made within 14 days of receiving the item.

  • Digital Products or Customized Orders: These items are non-refundable unless they are defective or an error occurred in delivery.

3. Return Process

To request a return:

  1. Contact me at paquidelgadostudio@gmail.com or +34 604 112 315 with your order details and the reason for the return.

  2. Provide photographic evidence of any damage or issue (if applicable).

  3. Wait for confirmation before shipping the item back. Unauthorized returns will not be processed.

4. Return Shipping

  • If the return is due to damage or an error on my part, I will cover the shipping costs for the return.

  • If the return is for other reasons and has been accepted, the buyer will be responsible for return shipping costs.

5. Refunds

Once the returned item has been received and inspected:

  • A full or partial refund will be issued if the claim is approved.

  • Refunds will be processed using the original payment method and may take up to 7 business days to appear in your account.

6. Exceptions

  • Customized or Commissioned Artworks: These items are non-refundable unless damaged during shipping or if a significant error occurred in the final product.

  • Digital Downloads: Once delivered, digital items cannot be returned or refunded unless defective.

7. Contact

If you have any questions about this policy or need assistance with a return, please reach out:

  • Email: paquidelgadostudio@gmail.com

  • Telephone: +34 604 112 315

  • Postal Address: Passeig del Parc 1 1.2 Sant Sadurni d’Anoia